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FREQUENTLY ASKED QUESTIONS
Questions about Dr Tread?
Here are answers to some of the most common questions customers ask before booking a mobile tyre service.
Do you operate 24/7?
Yes. Dr Tread provides 24/7 mobile tyre assistance across West London and surrounding areas, subject to availability.
Can you come to my home or workplace?
Yes. We can attend your home, workplace, roadside location or another suitable place where the vehicle can be worked on safely.
What information do you need from me?
Your location, vehicle registration and tyre size are the most useful details. A photo of the tyre can also help us assess the issue.
Can every puncture be repaired?
No. Whether a puncture can be repaired depends on its position and the condition of the tyre. We will assess it before carrying out a repair.
Do you accept card payments?
Yes. Card and cash payments are accepted.
Do you support business fleets?
Yes. We support taxi, private-hire, PCO, rental, chauffeur and commercial fleets. Use the Fleet Support page to send us an enquiry.
How quickly can you arrive?
Arrival time depends on your location, current call-outs and tyre availability. We will give you an estimated arrival time when confirming your booking.
Do I need to know my tyre size?
It helps, but it is not essential. You can send us your vehicle registration and we can usually work out the correct tyre size from the vehicle details.
Can I book in advance?
Yes. You can use the Book Online page to request a preferred date and time. We will confirm availability with you.
What areas do you cover?
We cover West London and surrounding areas, including Hayes, Hounslow, Heathrow, Uxbridge, Southall, Ealing, Acton, Wembley, Harrow, Feltham, Brentford and West Drayton.